Refund Policy

Our Commitment to You

At TMPØ, we stand behind every product we make. Our gear is made to order — each piece is printed specifically for you when your order comes in. We believe in being upfront about how that works and what it means for you as a customer.

How to Start a Return or Report an Issue

Contact us at tmpo.pb@gmail.com within 7 business days of your confirmed delivery date.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo showing the problem

We respond to every inquiry within 24–36 hours.

Misprints & Wrong Items

If your order arrives with a misprint, defect, or incorrect item — we make it right. Your choice: a full reprint or a full refund. No runaround.

Sizing

Because our products are made to order, we're unable to accept returns due to sizing preferences. We encourage you to review the size guide included on each product page before ordering. That said, if something is genuinely off, reach out — we handle edge cases with care and always try to do right by you.

Made to Order — What That Means

TMPØ operates on a print-on-demand model. Think of it like owning our own print machine — your order is made fresh, just for you. This allows us to keep overhead low, minimize waste, and put more focus into the quality of what we make. It also means we can't accept general returns or exchanges for change-of-mind orders.

We're transparent about this because we respect your decision as a customer. If you have any questions before placing an order, we're always happy to help.

Your Feedback Matters

Every issue reported helps us evaluate the vendors and partners we work with. Your experience directly influences how we grow and improve TMPØ. We take that seriously.

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